Legal
Last updated: May 2026
HBA Compass offers a free trial period so you can evaluate the platform before making any payment. No credit card is required during the trial, and no charges are made until you choose to subscribe.
We want every school to be happy with HBA Compass. If you are not satisfied, please reach out to us before requesting a refund — we will do our best to resolve the issue.
HBA Compass offers monthly and annual subscription plans. Monthly subscriptions are billed at the start of each billing cycle. Annual subscriptions are billed in full at the beginning of each annual term.
All payments are processed in Indian Rupees (INR) via Razorpay. By subscribing, you authorise us to charge your chosen payment method on the applicable billing schedule.
Annual subscribers are eligible for a full refund within 30 days of the initial payment if they are not satisfied with the service. To be eligible, your school must not have used the platform to generate more than one complete month of attendance records.
Monthly subscribers are not eligible for refunds on the current billing period, but may cancel at any time to prevent future charges. No partial-month refunds are issued.
The following are non-refundable: one-time setup or assisted onboarding fees, and fees for optional services requested outside of the standard subscription.
Refunds are also not issued for accounts suspended or terminated due to violation of our Terms of Service.
To request a refund, please email support@hizvanabrain.ai with the subject line 'Refund Request — [Your School Name]'. Include your registered email address and the reason for the request.
Our billing team will review your request and respond within 2 business days. Approved refunds are credited back to the original payment method.
Once a refund is approved, it typically takes 5–7 business days to appear in your account, depending on your bank or payment provider.
If you do not see the refund after 7 business days, please contact your bank first. If the issue persists, email us at support@hizvanabrain.ai and we will investigate.